Cookie policy

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Call us on: +3491 4566 100 Financial Services Compensation Scheme

Understanding how and why we use cookies

We use cookies on our site (www.hsbc.es) to distinguish you from other users of the Site. This helps us to improve your experience when using our Site and to ensure the Site performs as you expect it to. This Cookie Policy should be read together with the Terms and Conditions governing your use of the Site. For ease of reference, the same definitions used in the Terms and Conditions are adopted in this Cookie Policy.

By continuing to browse the Site, you are agreeing to our use of cookies.

This Cookie Policy provides you with clear and comprehensive information about the cookies we use and the purposes for using them.

Please read our Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user's device. We use the following cookies on this Site:

  • 'analytics' cookies, to analyse how users use this Site to help us make our website better for those who visit it regularly. They help us work out what users like and don't like and how we can improve things for you;
  • 'strictly necessary' cookies, which are essential to ensure performance of the Site. They include, for example, cookies that enable you to log into secure areas of our Site; and
  • ‘tailored content’ cookies, which are cookies that allow us to display content relevant to you and your interests, based on the way you have used our website previously.

For a detailed description of the ‘analytics’ and strictly necessary’ cookies that we use on this Site, please see below.

More information about cookies can be found on www.allaboutcookies.org.

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How cookies make our websites safer and easier to use

Cookies are used for a variety of reasons, such as to improve the functionality and performance of this Site and to allow us to tailor the content of the Site to suit your interests.

When we include links to third party websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as we are not responsible or liable for any third party's privacy practices.

How you can manage your cookies

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this Site, you can generally do this through your browser settings. Your browser's 'help' function will tell you how to do this.

You do not have to accept cookies, however, please remember that cookies are often used to enable and improve certain functions on our Site. If you choose to switch certain cookies off, it is likely to affect how our Site works and you may not be able to access all or parts of the Site.

For more information about how to disable cookies, visit www.allaboutcookies.org.

How long the cookies will remain on your computer

The single session cookie is a temporary cookie which remains in the cookie file of your browser until you close the browser.

The other cookies will remain in the cookie file of your browser after the closing of the browser, and will become active again when you reopen the Website. These cookies have different expiration dates. Following expiry of a cookie, a new version of that cookie will be downloaded when you next visit the Website, unless you have withdrawn your consent in the meantime.

How we work with trusted third parties

Third parties are trusted suppliers to HSBC. They include our insurance policy providers, partners who provide important functionality to our website, such as our live chat service, and partners who help us improve our website, such as Adobe Analytics, who provide statistics about which pages are visited most frequently.

We only use cookies from third parties in order to provide our customers with HSBC products and services. The only time cookies would enable us to share personal information such as your name, address, telephone or email is when you have given us express consent to pass it on to a trusted third party - for example, if you were applying for an insurance product from one of our third party insurance providers.

You will only ever be shown HSBC-branded advertisements on our website - never those from other companies. Of course, you may see HSBC-branded advertisements when browsing other companies' websites too. Some of these will be general campaign-related adverts but others will be tailored to your likely interests based upon previous web browsing activity - these can be easily identified as they feature a small blue AdChoices icon in the corner of the advert. If you want to opt-out of receiving targeted adverts from HSBC, please read our FAQs.

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More about your privacy

To find out more about how HSBC protects your privacy when using our website, see our website Terms and Conditions and Privacy Policy.

Contact

Questions, comments and requests regarding this Cookies Policy are welcomed and should be submitted via the Site’s ‘Contact Us’ form, which can be found here.

A list of cookies that we use

Analytics cookies

Please see below for a detailed list of the ‘analytics’ cookies used on this Site.

COOKIE NAME DESCRIPTION
viewCount This is used to track if the user has accepted the ‘cookie policy’. It stores the number of times a user has accessed the site. If the user has accessed the site more than 3 times the cookie pop up won’t show.
AMCV_###@AdobeOrg This cookie is used by Adobe Analytics to identify a unique visitor.
s_cc This cookie is used by Adobe Analytics. It is set and read by the JavaScript code to determine if cookies are enabled.
s_sq This cookie is used by Adobe Analytics. It is set and read by the JavaScript code when the ActivityMap functionality is enabled; it contains information about the previous link on this site that was clicked on by the user.
s_vi This cookie is used by Adobe Analytics to identify a unique visitor
s_fid This cookie is used by Adobe Analytics to identify a unique visitor if the standard s_vi cookie is unavailable due to third-party cookie restrictions.

 

COOKIE NAME DESCRIPTION
mbox This cookie is used by Adobe Target. It keeps a number of values to manage how visitors experience Target campaigns.

WT_FPC

ACOOKIE

This Webtrends cookie identifies user behaviour over time to help us understand how many people come back to our site, how often, and what their preferences are. No personal information is stored in the cookie, nor do we extract any data from your machine. To read more about this third-party cookie, including the provider's comprehensive privacy policy, please visit www.webtrends.com.

 

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Strictly necessary cookies

Please see below for a detailed list of the ‘strictly necessary’ cookies used on this Site.

 

COOKIE NAME DESCRIPTION
ASP.NET_SessionId This cookie is automatically generated by asp.net. It is used to identify the user’s session on the server. The session being an area on the server that can be used to store data in between http requests.
demdex Audience Manager sets this cookie to assign a unique ID to a site visitor. The demdex cookie helps Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc.
dextp Audience Manager sets this cookie to record the last time it made a data synchronization call.

 

COOKIE NAME DESCRIPTION
dstjs Audience Manager sets this cookie when there's an error sending data to a destination.
TEAL This cookie will be used to store session based information on which product ids have been viewed on this site.
tms-ref This cookie will be used to store the session referrer.
utag_main This cookie is used by our sites to manage tags on each of our pages.

 

Tailored content cookies

Please see below for a detailed list of the ‘tailored content’ cookies used on this Site.

 

COOKIE NAME DESCRIPTION
uuid (or uuidc MediaMath uses this cookie to identify a unique visitor. It contains a unique, pseudonymous browser identifier. It does not contain information that is reasonably linkable to an identifiable person such as a real name, email, phone number, government identifier, or financial account number.
mt_misc MediaMath uses this cookie to hold attributes about the browser for fraud prevention and other technical optimizations.
mt_mop MediaMath uses this cookie to synchronize the visitor ID with a limited number of trusted exchanges and data partners

bs_mop

bs_mop_u3s

MediaMath uses these cookies for advertisers that intend to buy ads on certain supply sources. They contain an Advertiser ID and timeout information.

 

COOKIE NAME DESCRIPTION
opt-out MediaMath uses this cookie to record and maintain consumer opt-out choices.

 

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Frequently asked questions


Do cookies mean I could get cold calls or junk mail?

We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our site of things we think you might be interested in, but only in relation to HSBC products and services. You will never see advertising on our website from anyone other than HSBC group companies and our agents.

Can cookies pass on my personal information to others?

The only time we may share personal information gathered through cookies, is when you have given us express consent to do so by applying for a product or service.

Do cookies compromise my security when I'm logged on to HSBCnet?

The cookies we use are completely safe and secure. In fact, many of them are used purely to provide important security features such as protecting your data and your accounts.

Can cookies allow others access to my computer's hard drive?

The cookies we use cannot look into your computer, smartphone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.

If I use a public computer, will someone be able to get my details from the cookies? Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website. Our cookies do not in any way compromise the security of internet banking.

What has changed, and how does this affect me?

We have always used cookies to create the most secure and effective website for our customers. As part of a change in legislation, all websites are now required to provide additional information on what cookies are, how they are used and what benefits they bring. These changes will not affect the way in which you currently use our website.

Do I need to accept cookies?

The current changes to our website simply explain what cookies are, how we use them and what benefits they bring. You are not currently required to do anything, other than read our Cookie Policy to understand these changes.

Do HSBC Cookies contain my personal information?

Our cookies do not store personal information such as your name, address, telephone or email.

 

More information about cookies can be found on allaboutcookies.org

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